We’ve been made aware that with our recent debit card conversion, a small percentage of customers have been issued debit cards from a batch with defective chips (there is no security risk with the defective chips). The good news is that most cards are working great! We sincerely apologize to our customers whose cards are defective. The debit card provider is working diligently to correct the problem and we’re trying to get you a new card as fast as possible. We are so sorry for the inconvenience this has caused, and are very thankful for your grace and patience as we work through this. If you have found that your debit card is not working properly and you have not already done so, please give your nearest branch a call and they will arrange a new debit card for you. Thank you!